Refund policy

banira Return & Exchange Guide

Simple, fast, and made for you.

Why we made this policy

At banira, we understand that shopping online doesn't always go as planned — and that's totally okay. If the fit feels off or the item just isn't what you expected, we've made returns and exchanges as easy and fair as possible.

How it works

You can try on your item while the courier is present.

If it's not right for you, simply hand it back — no pressure.

For a return or exchange to be accepted, the item must be:

Unworn
In original packaging
With all tags attached

What to keep in mind

To keep everything smooth and fair, please note:

Returns or exchanges must happen during delivery
Once the courier leaves, we won't be able to process your request
Sale items are final — no returns or exchanges on discounted products
Delivery fees are non-refundable unless the item is damaged or incorrect
Requests are handled only through our official Instagram account
The courier will usually contact you via SMS or WhatsApp, so you'll know exactly when your order is arriving and be ready to try it on

Contact us on Instagram

To request a return or exchange, please contact us directly through our official Instagram account:

Contact via Instagram @banira.eg →

Our team will assist you as soon as possible.